Shipping policy
Order Processing
Orders are processed and dispatched within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day. During busy periods, processing may occasionally take slightly longer.
International Shipping
We ship internationally to the countries available during checkout.
After dispatch, estimated delivery time is:
7–12 business days
Please note that this timeframe begins after your order has been dispatched. The total estimated time from placing your order to delivery is approximately 8–14 business days.
Delivery times are estimates and are not guaranteed. Delays may occur because of customs inspections, local postal services, severe weather, public holidays, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take 2–5 business days to appear after dispatch. In some cases, tracking information may not update until the parcel reaches your country.
Multiple Packages
Orders containing multiple products may be shipped separately and arrive on different days. You will not be charged additional shipping fees when this happens.
Address Changes
Please check your delivery address carefully before completing your purchase.
Contact us as soon as possible when an address needs to be changed. We cannot guarantee that changes can be made after an order has been processed or dispatched.
We are not responsible for packages delivered to an incorrect address provided by the customer.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.
Unless these charges are included during checkout, they are the responsibility of the customer. ROVYNE does not control or determine customs charges.
Delayed Orders
Occasional shipping delays can happen. Please allow a few additional business days before contacting us.
Contact us when your order has not arrived within 20 business days after dispatch, and we will help investigate the shipment.
Lost or Damaged Packages
Contact us as soon as possible when your package arrives damaged or appears to be lost.
Please include:
- Your order number
- A description of the issue
- Photographs of damaged packaging or products, when applicable
We will review the situation and work with the shipping provider to find an appropriate solution.